Ordering is simple and secure. Click the “Shop” button at the top of our website to access a dropdown menu. Select your desired item (e.g., a letter from Santa), create your bundle, choose a background, text template, and enter personalized details. Our Santa Letter Designer lets you edit the entire letter for a perfect fit. Review your order, and complete checkout. You’ll receive an email confirmation with all customizations and a payment receipt.

Official North Pole Mail offers more than just a letter—it’s a fully customizable experience. Unlike pre-bundled packages, you design each order by selecting individual upgrades, ensuring every letter perfectly suits the recipient and your budget. No other site provides this level of personalization, making us the original and premier choice for Santa letters.

During the ordering process, you’ll select a text template and provide unique details about your child that only Santa would know. Our Santa Letter Designer allows you to edit the template or write a custom letter from scratch, ensuring a magical, tailored experience. The process is intuitive, secure, and easy.

Yes! With our Santa Letter Designer, you can write an original letter, copy/paste text, or use one of our 40 unique templates as a starting point. The tool supports multiple languages, and your letter will appear exactly as designed.

Absolutely! We celebrate a baby’s first Christmas with two special templates: “Baby’s First” and “Very First Xmas.” When ordering, select one of these options in the text template section of the Santa Letter Designer to create a memorable keepsake.

Not unless you choose to! Each letter is fully customizable using our Santa Letter Designer. With over 40 unique templates and endless editing options, you can craft distinct letters for each child, ensuring a personalized experience.

Yes, adults can receive letters or postcards, but as a children’s-focused service, we prohibit adult content (e.g., profanity, sexual content, violence, or drug/alcohol references). We reserve the right to cancel orders deemed inappropriate for Santa’s wholesome image.

No. Our mission is to preserve the magic of Santa Claus for children. We do not fulfill requests for letters claiming Santa is not real, deceased, or will no longer visit or bring gifts. These discussions are best handled personally by parents, not through our service.

To ensure accuracy and personalization, we accept orders exclusively through our online platform. This method guarantees your Santa letter is crafted exactly as intended.

Yes, select letter upgrades and gift items are available for individual purchase. Many can even be mailed directly from Santa Claus. To explore these options, click the 'Shop' button in the menu bar and select Gift Shop from the menu.

Pricing depends on the items you choose. Letters from Santa start at $11.95 (USD), Nice List certificates at $9.95 (USD), and postcards from Santa at $7.95 (USD). At just $11.95 per letter, it’s likely the most affordable and memorable gift you’ll purchase this holiday season. To access exclusive discounts, sign up for our email newsletters for coupon codes and special offers. Click here to subscribe.

Yes! Sign up for our newsletter to receive exclusive coupon codes and promotional offers, including discounts for loyal customers. Click here to join.

We accept Visa, Mastercard, Discover, American Express, and debit cards with these logos. Payments via PayPal, Venmo, Apple Pay, and online checks are also available (note: online checks require an active PayPal account).

We currently accept only online payment methods, including online checks via PayPal for active members. We apologize for any inconvenience.

Sales tax applies only to orders placed from or shipped within Alabama.

Orders typically ship within 72 hours from the date of purchase. You may also choose a delayed shipping option, selecting a date closer to Christmas. If delayed, your package will be prepared and stored securely until the chosen date.

Standard USPS shipping takes up to 10 days for delivery within the United States. For faster delivery, we recommend selecting Expedited Shipping (2-3 days via UPS), which includes tracking when available. First-Class letters do not include tracking.

For international orders, delivery may take up to 21 days depending on the destination and customs regulations. To ensure timely arrival, we strongly advise ordering early and opting for expedited shipping. Alternatively, consider receiving your package early, storing it securely, and placing it in the mailbox at the perfect moment to create a magical Christmas surprise, avoiding potential holiday mail delays.

After completing your order, you’ll receive an email confirmation containing a detailed summary of your selections, an Order Number for the entire purchase, and a Unique Design Number for each individual letter. To ensure you receive these emails, please add @officialnorthpolemail.com to your email provider’s safe senders list. If you don’t see the confirmation, check your spam or junk folder or contact us for assistance.

If you didn’t receive your confirmation email, it may have been directed to your spam or junk folder. To prevent this, add @officialnorthpolemail.com to your safe senders list. If you still cannot locate the email, please reach out using the Contact Us link in the menu bar at the top of our website, and we’ll promptly assist you.

To modify your order, contact us immediately using the Contact Us link in the menu bar. Please note that changes must be requested within 24 hours of placing your order to ensure we can accommodate them before processing begins.

Yes, we ship to PO Boxes. However, larger packages may not fit in smaller PO Boxes or apartment mailboxes. In such cases, the post office will typically leave a notice for you to pick up your package at the counter.

Yes, we ship worldwide! International orders are accepted until December 1st each year to maximize the likelihood of Christmas delivery. After this date, you may still place an order, but please understand that delivery before Christmas is not guaranteed due to varying customs and postal service timelines. International shipping can take 7 to 21 days, so we recommend ordering early and selecting expedited shipping for faster delivery.

Yes, at OfficialNorthPoleMail.com, ensuring complete customer satisfaction is our top priority. We offer a 30-day, no-questions-asked return policy from the date of delivery. If you or your child are not entirely delighted with your personalized Santa letter, simply return it for a full refund of the purchase price. We proudly stand by this commitment, making us the only Santa letter service online to offer such a robust guarantee.

Yes, absolutely. At OfficialNorthPoleMail.com, we prioritize your security by utilizing a secure checkout process with SSL encryption, the industry standard for safe online purchases. You can trust that your transaction is fully protected. Your credit card statement will show a charge from "NORTH POLE LETTERS." Additionally, we hold a website identity assurance warranty of up to $50,000, ensuring your confidence in the information provided by our site.

For detailed information on how we handle your data, please review our Privacy Policy.

To guarantee delivery of our emails, please add the @officialnorthpolemail.com domain to your email software’s safe senders list.

For any inquiries about placing an order or questions about an existing order, please use the Contact Us link located in the menu bar at the top of our website. To ensure you receive our responses, add the @officialnorthpolemail.com domain to your safe senders list.

Yes, we provide an affiliate program that’s a fantastic opportunity to earn extra income during the holiday season. Click here to learn more.